Okay, so last car crisis was the garage losing my car key, leaving me to come home and get another for them. This was about 18 days ago.
Towards the end of the last week I chased to find out when I would get it back (the one week fix has now taken 3 and a half). I was told that it should come back from the body shop Friday or Saturday and I should get it back on Monday.
Monday came and went.
Tuesday came and went.
Wednesday came and went.
So today I chased again and got a new person who was 'just filling in'. He said he would check what was happening. A little later he called to say that it was back with them and they were bringing it straight over. They would also take the hire car away at the same time.
Car duly arrived. Hurrah! I got in the car with the chap from the garage to drive it into the car park and, you know, park it.
Half way along one of the levels it splutters to a halt. Pause. "Um", says chap from garage, "it appears to have run out of petrol."
At that point I got close to losing my temper. I just got out of the car, told him I had to get back to the office. "Call me when it's sorted. I don't care what you do but I don't want to hear from anything until it is." And walked away.
This is blunt for me!
An hour or so later the Area Manager called (not the local Reading manager). Apparently when the body shop put it back together again they didn't do it right: it did have petrol but it would have leaked out.
He then went on to profusely apologise and say that there have been a number of problems with that branch, not just with my car, and that yesterday (Wednesday) he had suspended the manager, the assistant manager and one of the technicians.
So anyway, they took the car back to the body shop where the missing parts will be fitted and I should get it back tomorrow. The area manager promised me that I would not get it back until he was personally satisfied that it was fit for purpose.
Car was damaged when the garage picked it up for its service.
Garage also managed to lose my car park pass.
Didn't stamp service book.
Picked it up for repairs a day later than it was booked to be picked up.
Screwed up timing of picking up car against hire car arriving.
Lost the key.
Didn't keep me informed of when it would be ready.
When it did arrive petrol was empty due to parts not being fitted.
The adventure continues...