An odd idea of service

[bookzombie]

I get a car through work. It's a complicated system but basically it's not strictly speaking a company car, more that I get the car through a lease company and my company pays me for it. But actually it's the same as having a company car except whose name is on the lease - Yell still pays for service and maintenance, etc.

Anyway, my Focus was due its service this week (last one before it gets replaced) and so I arranged for the local Ford service centre to pick it up. They performed the service and then called me and told me that it was ready but they couldn't drive it back because the two back tyres were illegal and so I had to collect it. So it's like this: the company that services the car are not authorised by the lease company to replace tyres. They won't let me arrange for KwikFit, who are authorised by the lease company to do the tyres, to do the tyres at the service centre site. This is what I believe is called a bloody stupid system.

So what they actually do is force me into the position where I have to drive the car illegally. Sigh.

Anyway, I got the car home and arranged to work from home the next day (Wednesday) to get the tyres done. But then KwikFit had to order the tyres and couldn't fit them until Friday morning. Sigh number two.

Friday comes and about 10:30 I had a call from the fitter saying 'I'm in Whitchurch but my satnav says I'm still 50 minutes away'. One short conversation later and it turns out that despite taking both my postcode and telephone exchange code, KwikFit still managed to send someone from their Reading depo out to the Whitchurch near Reading, rather than sending someone from the Basingstoke depo to us. Sigh number three.

Anyway, in the end they decided to send the guy who already had the tyres from Reading to us. But, honestly!

Shouldn't complain too much, I suppose; at least it didn't cost me anything.

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[ddothill.livejournal.com]

Inconvenience is a cost.